FAQ & Policies
As of 3/26/2020:
*· ✷ Shipping is limited to a few times a month due to isolating because of the coronavirus situation in NYC ✷·*
*ALL CUSTOMERS PLEASE NOTE*
I will not be held responsible for stolen or lost parcels. Please see shipping FAQ below to see specific times and shipping methods for domestic and international.
If you are OUTSIDE THE U.S. please be aware if your country has an import tax. Your items may be held at customs if you do not pay and that could be why they are held up. It is your responsibility to know the import price/rules for your country. These custom fees are the customer’s responsibility to pay, not Cat Coven’s. I will not mark your item as a “gift” or change the price because it is illegal and I could be fined.
I'm a retailer and would like to do wholesale with you!
Great! Send an email to firstname.lastname@example.org telling me a bit about your shop!
What clothing do you use? What are the sizing measurements?
Bella & Canvas brand. Occasionally I will use another USA source (Such as US Blanks for the cardigans) and that will be specified on the item's listing. Please view all sizing charts here.
We ship once a week. During busy times we will ship a second day during the week as well.
Small items (pins, patches etc) can take around 2-7 days depending on volume of orders at that time. If you need your item sooner or for a specific date please message me and I can try my best to accommodate.
Big items (tshirts, hoodies, etc) may need to be printed on demand if not in stock currently. It will say on the listing if made-to-order is an option. Usually I do this for my classic designs that have been in the shop a long time, like the "Magickal Protection" and "Cat Coven" designs. If you need items by a certain date please let me know with an email as soon as you place your order (and include your order number). Something that needs to be printed on demand may take 1-2 weeks before shipping. I am a one woman printshop with occasional help so please be patient and understand these processes take time. If your item is in stock it will take up to a week before shipping.
How does Cat Coven do shipping?
I am in the process of switching to more eco-friendly mailers! Most items will be sent in biodegradable padded paper mailers.
For US (Domestic mail): Patches and pins are sent as First Class in padded mailers. It can take about a week once shipped. There is tracking available. You may also choose priority mail which will speed up the time once it is shipped, but not necessarily the processing time before shipping.
Tshirts can be sent First Class or as Priority Mail. Priority includes a tracking number, insurance and can take 1-3 days once shipped. First class will take longer, has limited tracking and and does not have insurance. If you are worried about your order being lost or damaged while shipping I strongly suggest ordering priority mail.
Blankets, pillows and mugs must be sent priority mail because of the heavy weight.
Prints (Anything flat): sent in a flat mailer with plastic sleeve and sturdy cardboard. Shipped as First Class with tracking available, or Priority if you prefer. Priority includes a tracking number, insurance and can take 1-3 days once shipped. First class will take longer, has limited tracking and and does not have insurance. If you are worried about your order being lost or damaged while shipping I strongly suggest ordering priority mail.
International mail: All items are sent first class. There is limited tracking but no guaranteed delivery date. It can take up to two weeks to reach you once shipping. Sometimes it takes a few days to show up in the USPS international tracking system and not all countries keep this information updated.
*MAKE SURE your address is correct. I cannot be held responsible if you give me the wrong address and it's shipped there.
*If your item is lost in the mail it is not my responsibility to refund you.
I think my item is lost?
Please take these steps before contacting me:
1) Wait a few extra days. Sometimes the process is slow at certain times of the year (winter holidays especially). If you are in the US: sometimes it may say “delivered” on your tracking number before it has reached your house.
2) Check with neighbors, roommates or office coworkers in case they have taken your package by mistake.
3) Go to your local post office and inquire (make sure to bring a tracking # or any other specifics you have about your package).
4) If none of these have worked send me a message and we can figure something out!
Do you take custom orders?
Sometimes. It depends on my schedule when you ask me and what your timeline is. I will not resize a patch for you though.
Send all inquiries to email@example.com
Tshirts and other apparel are usually 100% cotton jersey material. Some items like the slouchy shirts are a poly blend (the listing will tell you specifics). Washing instructions are on the label. They are usually pre-shrunk so they should not shrink if you wash and dry them in a machine. I suggest hand washing or air drying if you want to extra the print extra fresh, though.
For poly blend items: be VERY careful when ironing (use lowest setting and also see shirt label for details).
Patches are 100% kona cotton and washable! Safe to be ironed as well.
Custom orders are NOT returnable.
All other items have a two week period (once the item reaches you) to be returned for a refund or exchanged. Customer will pay for shipping both ways.
*Make sure your address is correct because if it is NOT correct and is shipped to the wrong location, no refund or sending of the items again can happen.*
Can I get a specific design of yours tattooed?
I prefer you to e-mail me about this rather than just check this FAQ page. I think it is very important to personally ask the artist's permission. If you do not ask my permission and go ahead and get it tattooed on your body anyway, this makes me bit uncomfortable.
But I'm glad you like my work! I just ask you please support my shop by at least buying a patch or pin since my images are how I make a living. Having my design on your skin is quite flattering but it does not pay my bills.
Please e-mail firstname.lastname@example.org
(This question also applies to any images on my illustration website, kjerstifaret.com)
I will not do a custom tattoo design for you. Just find a tattoo artist you like to do it and then tattoo it from them!
Have a question that's not on this page?
© Kjersti Faret, 2019. ALL RIGHTS RESERVED.
The use of any images on this site without permission from Cat Coven, LLC is illegal.